Frequently Asked Questions
Answers to All Your Questions for Worry-Free Travel
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No need to worry – with GermanSIM, you’ll always stay connected throughout Europe. We offer travelers and tourists a simple and reliable solution for mobile communication in Germany and beyond.
With GermanSIM, you don’t have to stress over expensive roaming fees or complicated contracts. Our SIM cards are specifically designed for travelers, providing flexible data packages, international call minutes, and seamless service.
Explore the benefits of GermanSIM and find all the answers to your most common questions in our FAQs – GermanSIM SIM Cards for Tourists and Travelers. Your questions, our answers: Learn everything you need to know about our SIM cards and enjoy your trip with full connectivity and no hassle.
No, you don’t have to do anything. Provide us the required documents and you will get a pre-activated sim.
Choose a package. Fill out the form and upload a selfie with your ID document, clearly visible next to your face. In addition, upload your passport or ID card in the required quality, as it has been a legal requirement in Germany that the sim cards must be activated personally for each customer since july 2017.
Yes, you can use the card for all mobile devices. The sim card can also be used as micro and nano sim.
Belgium, Bulgaria, Denmark, Estonia, Finland, France, French Guiana, Gibraltar, Greece, Great Britain, Guadeloupe, Guernsey, Ireland, Iceland, Isle of Man, Italy, Jersey, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Northern Ireland, Norway, Austria, Poland, Portugal, Réunion, Romania, Saint-Barthélemy, Saint-Martin (French part), San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City, Cyprus (Greek part).
Delivery usually takes between 3-5 business days. Overnight shipping is available in urgent cases. To use this option you must submit your order before 2:00pm EST, so the card can reach you the next day. For overnight shipping we charge a fee of €19.99.
You don’t have to change anything. the data settings are already pre-installed.
For the simcards with 15 and 25 or 30 GB dial, call *100#. For the simcards with 10 GB data, dial *141#.
No, Germansim does not charge customs fees to its customers.
GermanSIM is a flexible, reliable mobile service designed for visitors to Germany, including tourists, expatriates, students, and business travelers. Our plans provide essential mobile connectivity, such as data, international minutes, and other services, without the long-term commitment typical of traditional German providers. Whether you’re staying in Germany for a few weeks or several months, GermanSIM offers easy-to-activate SIM cards with multiple plans to suit different data needs.
When you order a SIM card through our website, it will be delivered directly to your address in Germany. You can easily activate the card online once you have it in hand, which means you’ll have instant connectivity from the moment you arrive. Our service uses top-tier networks in Germany, ensuring broad coverage and excellent data speeds no matter where you are in the country.
Key Benefits:
- No Contract: GermanSIM operates on a prepaid basis, meaning there are no long-term commitments.
- Easy Activation: Once you receive your card, you can activate it online in just a few minutes.
- EU Roaming Included: You can use your data and minutes throughout Europe at no additional cost.
Ordering your GermanSIM card is simple and secure. Here’s how you can do it:
Choose Your Plan: Start by browsing our website, where you’ll find several plans that vary by data volume and international call minutes. Select the plan that best fits your needs, whether you’re a casual data user or someone who needs high data limits for streaming and working remotely.
Complete Your Purchase: Once you’ve selected your plan, add the SIM card to your cart and proceed to checkout. We accept all major payment methods, including credit cards, PayPal, and other trusted online payment solutions.
ID Verification: Due to legal regulations in Germany, customers must verify their identity when purchasing a SIM card. You will be prompted to upload a valid form of ID (passport or national ID card) during checkout to ensure compliance with local laws.
Delivery and Activation: After your payment is processed, we will ship the SIM card to your address in Germany. When it arrives, simply insert the SIM into your device and activate it via our website. Your service will be available immediately upon activation.
GermanSIM offers a variety of prepaid plans to accommodate different types of users. Whether you’re primarily looking for a data-only plan or need a combination of data and call minutes, we have options for you.
Basic Plan ($29.95): This plan offers 20GB of data and 300 international minutes, valid for 30 days. It’s ideal for travelers who need consistent data access for social media, browsing, and some light video streaming.
Standard Plan ($39.95): Includes 30GB of data and 500 international minutes. This plan is designed for users who require more data and talk time, perfect for longer stays or business travelers who need to stay in touch with colleagues or clients abroad.
Premium Plan ($44.95): Offering 50GB of data and unlimited domestic calls, the Premium Plan is great for heavy internet users who stream video content, make frequent video calls, and need reliable access throughout their stay in Germany.
Internet Only ($49.99): This is an ideal plan for digital nomads or those who need a large amount of data without any international minutes. With 60GB of data, it’s perfect for individuals who work online or need to stream high-quality media.
Yes, your GermanSIM card can be used across the EU without any extra roaming charges. This is thanks to the European Union’s “Roam Like at Home” policy, which allows customers to use their mobile services in other EU countries at no additional cost. This means your data and international minutes will work seamlessly as you travel throughout Europe.
However, if you’re traveling outside of the EU, additional roaming fees will apply. We recommend that you consult our website for up-to-date roaming charges or contact customer support before traveling outside of Europe to avoid unexpected costs.
GermanSIM partners with the largest and most reliable mobile networks in Germany, ensuring excellent coverage throughout the country. Whether you’re in the heart of Berlin or in a rural village, you can expect reliable 4G/LTE service for both calls and data. Our network partners are the same ones used by Germany’s leading mobile carriers, so you’ll get the same level of service without the long-term contracts.
We continually work to improve our coverage to meet the needs of all customers, ensuring high-quality service in both urban and rural areas. For those in Germany for business or study, GermanSIM provides reliable service for work, communication, and entertainment.
Each GermanSIM card is valid for the duration of the selected plan, typically 30 days. You can extend the validity of your card by renewing your current plan or choosing a new one via our website. Our flexible renewal system allows you to switch between plans based on your data usage needs at any time.
For example, if you started with the Basic Plan but find that you need more data during your stay, you can upgrade to the Premium Plan with just a few clicks, and the new plan will take effect immediately.
Activating your GermanSIM card is easy and can be done from any device with an internet connection. Here’s a step-by-step guide:
Insert the SIM card: Once your SIM card arrives, insert it into your phone or mobile device. Make sure your device is unlocked for use with international SIM cards.
Go to the Activation Page: Visit our website and navigate to the “Activate SIM” page. You’ll need to enter your SIM card number, which is provided on the card’s packaging.
Verify Your Identity: Complete the ID verification process if you haven’t already done so during checkout. This step is required by law for all mobile users in Germany.
Activate and Start Using: Once the verification process is complete, your SIM card will be activated within minutes, and you can begin using your GermanSIM plan.
To comply with German regulations, customers must verify their identity before activating a SIM card. This process requires you to upload a valid form of identification, such as a passport, national ID card, or residence permit.
The ID verification process helps ensure that mobile services are used legally and safely, reducing the risk of fraud or misuse. All personal data is stored securely and is only used for verification purposes.
If you run out of data before your plan’s 30-day period ends, don’t worry! GermanSIM offers the option to top up your data allowance directly from our website. You can purchase additional data bundles ranging from 5GB to 20GB, depending on your usage needs.
The extra data will be added to your account immediately after purchase, allowing you to continue using your mobile service without interruption. This flexibility makes it easy to adjust your data plan as your usage habits change during your stay in Germany.
Yes, you can retain your GermanSIM number for as long as you continue using our service. If you decide to stay in Germany longer than initially planned, you can renew or change your plan without losing your number.
If you eventually decide to move to a more permanent mobile provider in Germany, you can transfer your GermanSIM number to that provider. Our team can assist you with the number portability process, ensuring a smooth transition to a long-term contract without losing your contacts or disrupting your service.
